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 Tunis, TunisiaThe most of the amazing tourist attractions like museums, stunning mosaics, zoo and the popular souks...
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 FAQ's |
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Change a Reservation
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 Can I Modify The Reservation online?
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There is no provision for change of reservation online. However, if you want to
make any changes to your reservation, feel free to contact our Customer Service
Center at 08456 44 54 54 from UK and +44 20 8680 3001 from Outside UK for assistance.
Reservation changes may be subject to a 25GBP admin fee. Applicable penalties noted
in the cancellation policy section of your reservation may apply if your cancellation
or change request is made after the cutoff date. Also any changes or cancellation
made after check-in are subject to 100% penalty. It is to be noted that you cannot
cancel nor receive credit for unused nights once you have checked into a hotel or
check-out early. NOTE: You may need to cancel your original reservation and rebook
it for the new dates. However, we advise you to first check the availability for
the new desired dates to avoid any disappointment from canceling your first booking
in case the new dates are not available.
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Confirmation of Booking
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What if I do not receive a confirmation at the time of booking?
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Please check your email for your confirmation, if your confirmation page does not display even after completing your booking. Still if you do not receive
your email confirmation within ten minutes then complete our request form Contact
Us form, a duplicate copy of which will be emailed to you.
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What if I do not receive my email confirmation?
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If you do not receive an email after making a reservation, it is possible that we
have the incorrect email address or your Internet Service Provider may have blocked
the email. In such situation, please check the SPAM filter folder supplied by your
Internet Service Provider. You are requested to complete our request form here Contact
Us form. Be sure to include the following information:
1. The name the reservation was booked under
2. The hotel name and location (city)
3. The check-in/check-out dates.
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How long will it take for the hotel to have my reservation information?
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Usually the time taken by a hotel will depend upon specific hotel and arrival
date. However, in most of the cases the hotel should receive the confirmation within
an hour from booking (except for nights and weekends when the hotel reservation
department is closed). Also certain reservations are booked out of an allotment.
These rooms are guaranteed: In such cases the hotel will not have your name on the
reservation until approximately one week prior to arrival. In case you have booked
a discounted prepaid reservation, please bring a print out copy of your voucher
to the hotel as a proof that your reservation was paid in advance.
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Room Occupancy
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What if there will be more than two adults in the room?
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If the hotel room has not exceeded the maximum number of guests per room,
hotels may allow additional guests to stay in the room at a charge. However, there
is a chance that the hotel may cancel your reservation or require that you book
additional rooms if a room that you book cannot accommodate your party size. In
such a case please note that we cannot be held responsible if you book a room that
cannot accommodate your party size.
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Our children will be traveling with us - do they stay free?
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In most the countries only children under the age of three stay free. The
age requirements differ depending on the specific hotels policies, which can be
viewed in the hotel information. It is in the hotel's discretion whether to charge
additional fees or not for extra persons staying in a room.
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Receipts
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How can I obtain a receipt for my hotel room?
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Your e-mail confirmation is your receipt. Please retain a copy for your
records. If you need a duplicate copy, please contact our Customer Service Center
and provide them with the following information:
Guest first/last name
Check-in/check-out dates
Hotel name
A copy of your reservation will be sent to you via email.
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